Privacy Policy

The long version

Personal data

If you are a client, you use our website, or you contact us, we will need to store some personal data about you. This is required so that we can provide our services to you, and also for legal reasons such as accounting and record keeping.

We always ensure that we have a lawful basis for processing the personal data that we collect. When you browse our website, the lawful basis for processing your data is that it is necessary for our legitimate interests to understand how people are using our website in order to improve the experience for our visitors.

If you use the contact form, the personal data we collect includes your full name and email address. In this case the lawful basis for processing your data is that it is consent and is required in order for us to handle and respond to your enquiry.

If you become a client, the lawful basis for processing your data is that it is consent and is required in order for us to provide our services to you. In this case, as well as your own personal data, we may also have access to and store the personal data of your clients, website visitors, etc. as part of our work with you. Protection of this data is something that we will discuss when we begin working with you.

Whenever possible, we keep your data inside the EEA. Where we don’t, the following safeguards are in place:

• We use Google for email, so your data may be transferred outside of the EU. When this happens, your data is protected by the EU-US and Swiss-US Privacy Shield Frameworks, adhered to by Google.
• We use Trello to monitor the progress of enquiries and projects, so your data is transferred out of the EU and stored in the USA. This is covered by Atlassian’s Privacy Shield agreement.

You have the right to request access to your personal data, amendments to it, and for it to be deleted.

You can ask us for a copy of the personal data that we hold on you by emailing hello@lumpylemon.co.uk. We’ll ask you for copies of two types of approved identity in order to process your request (such as a passport and driving licence). You can also ask us to make corrections to data you consider to be inaccurate by emailing the same address.

Website analytics

We use the brilliant Plausible Analytics to see how many people visit this website and which pages they look at. Unlike Google Analytics, Plausible does not use cookies and collects no personal data. We also use it for most websites we host for our clients.

Cookies

Our website uses cookies, but we keep these to the absolute minimum required for our website to function and for our legitimate interests.

Cookies are very small text files containing small amounts of information which are downloaded to your device when you visit a website. These cookies are then sent back to the originating website on each subsequent visit, or in some cases to a third party website that recognises that cookie. Cookies are useful because they allow a website to ‘remember’ information on subsequent visits. Cookies can do many different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving the user experience.

More information on cookies is available at allaboutcookies.org

The specific cookies we use on lumpylemon.co.uk are:

• Cookie Notice: The first time you visit our website we show you a visible banner to remind you that by using our website you consent to our use of cookies. Once you have seen this, we set a cookie so that you do not see it again. No personal data is stored in this cookie.
• WordPress: Our website is built using WordPress open source software. WordPress stores certain cookies in order for it to function (such as whether a visitor is logged in). However, this does not apply to the majority of our visitors, it affects only our website editors.

By using our website you consent to our use of cookies as outlined above. The cookies we use will be stored on your device (unless rejected or disabled by your browser).

Most internet browsers accept cookies by default. However, it is possible to set an internet browser to reject cookies. If you do not accept our use of cookies as set out in this policy, please set your internet browser to reject cookies. This should not affect your ability to use our website.

If you have any questions about our use of cookies, please contact us. Please note that we cannot answer individual technical enquiries (such as how to disable cookies in your browser).

Our website does not require you to input any personal data in order to use it. You may however volunteer personal data such as your name and email address when you contact us. That information is required to deal with your query appropriately.