The short version
We collect and store only the absolute minimum amount of personal data required. We do this when you give your consent, for legal reasons, and for legitimate business purposes such as communicating with our clients.
If you’d like to know which of your personal data we are storing, or to request deletion of your data, please just ask. Our contact details are at the bottom of every page of this website.
The long version
If you are a client, you use our website, or you contact us, we will need to store some personal data about you. This is required so that we can provide our services to you, and also for legal reasons such as accounting and record keeping.
We always ensure that we have a lawful basis for processing the personal data that we collect. When you browse our website, the lawful basis for processing your data is that it is necessary for our legitimate interests to understand how people are using our website in order to improve the experience for our visitors.
If you use the contact form, the personal data we collect includes your full name and email address. In this case the lawful basis for processing your data is that it is consent and is required in order for us to handle and respond to your enquiry.
If you become a client, the lawful basis for processing your data is that it is consent and is required in order for us to provide our services to you. In this case, as well as your own personal data, we may also have access to and store the personal data of your clients, website visitors, etc. as part of our work with you. Protection of this data is something that we will discuss when we begin working with you.
Where possible, we keep your data inside the EEA. Where we don’t, the following safeguards are in place:
- We use Google Analytics for website analytics, so your data may be transferred outside of the EU. When this happens, your data is protected by the EU-US and Swiss-US Privacy Shield Frameworks, adhered to by Google Analytics.
- We use Slack for internal communications, so your data is transferred out of the EU and stored in the USA. This is covered by Slack’s Privacy Shield agreement.
- We use Trello to monitor the progress of enquiries and projects, so your data is transferred out of the EU and stored in the USA. This is covered by Atlassian’s Privacy Shield agreement.
You have the right to request access to your personal data, amendments to it, and for it to be deleted.
You can ask us for a copy of the personal data that we hold on you by emailing email@example.com. We’ll ask you for copies of two types of approved identity in order to process your request (such as a passport and driving licence). You can also ask us to make corrections to data you consider to be inaccurate by emailing the same address.
Cookies are very small text files containing small amounts of information which are downloaded to your device when you visit a website. These cookies are then sent back to the originating website on each subsequent visit, or in some cases to a third party website that recognises that cookie. Cookies are useful because they allow a website to ‘remember’ information on subsequent visits. Cookies can do many different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving the user experience.
More information on cookies is available at allaboutcookies.org
The specific cookies we use on lumpylemon.co.uk are:
- Google Analytics: This is a third party service provided by Google used by many millions of websites. It allows us to collect completely anonymous information about visits to our website, which helps us improve our website over time. No personal data is stored in this cookie or sent to Google Analytics.
- WordPress: Our website is built using WordPress open source software. WordPress stores certain cookies in order for it to function (such as whether a visitor is logged in). However, this does not apply to the majority of our visitors, it affects only our website editing team.
Our website does not require you to input any personal data in order to use it. You may however volunteer personal data such as your name and email address when you contact us. That information is required to deal with your query appropriately.